First, Why we started PCS

There is no argument that the COVID 19 pandemic of 2020-2021 has changed the way we live, learn, and work…. in some cases, possibly forever.  What is needed now more than ever is professional computer & network support services for our small to mid-size businesses or our “new” remote home-based office. From this need, Pro Computer Support was born. And if you have kids in school, you painfully learned that their education system learning software, Instructional Learning System (ILS), is only delivered via Microsoft Windows computers and some Mac products, but not on Chromebooks, Kindles, off-brand tablets, your mobile phone, etc.
Pro Computer Support (PCS) is comprised of local and remote highly trained, Microsoft professionals that can deliver Windows Operating System repair, support, training, and performance improvements remotely, honestly, reliably, and guaranteed. Many of our services are delivered over the Internet nationwide. We really have remotely supported clients coast-to-coast in the United States.  Working from home has become the "Norm" and thrown the old 8-to-5 work schedule out the window.  Now we have to balance our personal life, our kids’ education via computer, and still continue to get our work for our job done; this requires fast, reliable computers and support.  This is why PCS’s current business hours are provided after hours and weekends, outside your work or school schedule.  And if you subscribe to any of our Remote Subscription or RMM plans, we are on-call anytime, 24/7 x 365 by 150 remote technicians, even on weekends; we work when you don't, Contact us for plan details.

How PCS works

So you have misbehaving computer or server, running slow, crashing, need or want an upgrade, or just need some training. Maybe issues with printing, software, scanning or other connected devices. The first thing is to determine your classification.
STEP ONE:  Determine your classification: 
  • Residential Client - You use your computer(s) to surf the Internet, check emails, use Microsoft Office products (Word, Excel, Outlook, etc), basic home-related functions- you're a Residential Client.
  • Business Client - You use your computer(s) for everything a Residential Client does and/or you also have speciality software to run for work at a business.  For example, you own a building for your small to mid-size company, use specialized software like QuickBooks for accounting, CAD software, Audio/Video production, handle Real Estate listings, Electrical, Plumbing or Mechanical Software, CRM software or you sell products and/or services to the general public, business-related functions that are or add to your income - you're a Business Client.
  • Windows Server Client - You use your computer(s) for everything above, but your employ Windows Servers for file sharing, print services, centralized applications. You deploy a Doamin Controller with Active Directory and/or Group Policies in your environment with centralized client management. - you're a Windows Server Client.
STEP TWO:  Review our services
STEP THREE:  Choose your Remote Support option and Book your appointment online. After your initial payment for the first 30 minutes, you will be directed to download our remote one-time support software.  Call us at (269) 350-3250, or we'll call you and we'll work with you over the phone.  We will ask you for your one-time Unique ID and PIN numbers allowing us to remotely access your PC and we'll review your issues right over the phone.
 
Note: If you are on a Remote Management plan, you simply need to call us at (269) 350-3250 or Toll-Free at (844) 944-4PCS (4727) and we can access your machine whenever you need support bypassing this entire process.
We can't make it any easier and more convenient to get support. If you have any questions, please contact us today for more information